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Delay Protection

Delay Protection

For an additional £100 we can provide a Delay Protection Waiver.

In the event of a major delay on moving day a waiting time surcharge would be normally be payable.

Should we have to wait before we can unload your goods, due to delays in accessing the property to which you are moving, we reserve the right to charge

waiting time. This charge will be calculated from 2:00pm – or our arrival time at your new address, if later – until unloading is complete or it reaches 5pm, whichever occurs first.

Delays will usually occur if we are held up due to the departing removal company running late, a late completion or transfer of money, people moving themselves out of your new premises, missing/lost property keys, or waiting for appropriate authorisation.

For delays beyond 5pm, goods will be redelivered at a later date subject to our availability if you do not gain access on moving day. Charges for redelivery and storage will apply.

Please note the Delay Waiver does not cover the goods being redelivered at a later date if you do not gain access on moving day.

The Delay Waiver should be requested when booking your removal. Once you have booked your requested dates you will need to complete the Terms and Conditions acceptance form. You can complete and return the copy sent to you.

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